Customer Success Manager – German Speaker

Role Overview

The Customer Success Manager will serve as the primary post-sales relationship owner for an assigned portfolio of enterprise customers. They will drive customer adoption, value realization, retention, expansion influence, customer engagement, and lifecycle progression.

What You Will Do

Key responsibilities include developing and executing customer success plans, conducting business reviews, identifying customer risks, and driving customer lifecycle progression and advocacy.

Why It Might Be a Fit

The ideal candidate will have a strong balance of customer success leadership, moderate technical depth, commercial awareness, project management, and cross-functional coordination skills.

Requirements

• 5+ years of experience in Customer Success, Enterprise SaaS, Account Management, or related customer-facing roles
• Proven success managing enterprise customer relationships
• Strong customer success and stakeholder management capabilities
• Moderate technical understanding of SaaS, infrastructure, cloud, or enterprise platforms
• Strong project management and communication skills
• Experience influencing GRR and NRR outcomes
• Ability to communicate effectively across technical and executive audiences in German Language

Benefits

• Dental insurance
• Vision insurance
• GRR (Gross Revenue Retention) performance
• NRR (Net Revenue Retention) influence and expansion contribution
• Customer adoption and utilization improvement
• Executive relationship maturity
• Customer health improvement
• Forecast accuracy for risks and opportunities
• Escalation management effectiveness
• Customer advocacy and satisfaction