Customer Success Manager, Commercial

Role Overview

The Customer Success Manager will build trusted relationships with customers, connect Corelight’s cybersecurity solutions to meaningful business outcomes, and take ownership of the customer journey. This is an individual contributor role that combines commercial acumen, customer advocacy, and cybersecurity knowledge.

What You Will Do

The Customer Success Manager will own customer success and retention, build strategic customer relationships, demonstrate and validate customer value, drive renewals and identify growth opportunities, anticipate and mitigate customer risk, lead cross-functional account strategy, and turn customer insights into action.

Why It Might Be a Fit

The ideal candidate will have 3+ years of experience in Customer Success, Strategic Account Management, or a related customer-facing role, with strong commercial acumen, cybersecurity knowledge, and excellent communication and collaboration skills.

Requirements

• 3+ years of experience in Customer Success, Strategic Account Management, or a related customer-facing role
• Demonstrated success managing enterprise customer relationships, driving retention, and identifying opportunities for account growth
• Strong commercial acumen with the ability to connect technical solutions to customer priorities, measurable business outcomes, and return on investment
• Working knowledge of cybersecurity, network security, or security operations, with the credibility to engage both technical stakeholders and executive decision-makers
• Experience developing customer success plans, leading Executive Business Reviews, and leveraging customer health, adoption, and engagement data to drive account strategy
• Excellent communication, relationship-building, and cross-functional collaboration skills, with the ability to influence stakeholders at all levels
• A proactive, analytical approach to problem-solving, with strong ownership, sound judgment, and the ability to navigate ambiguity and drive results
• Proficiency with CRM and customer success platforms, with an interest in leveraging data, automation, and AI to improve customer outcomes and operational efficiency
• Bachelor’s degree in a relevant field or equivalent practical work experience

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• Paid time off
• Retirement plan
• Equity
• Additional benefits