Customer Success Manager, Federal

Role Overview

As a Customer Success Manager, you’ll serve as the primary post-sales relationship owner for a portfolio of U.S. Federal customers, building trusted relationships with agency leadership, cybersecurity teams, and mission stakeholders to ensure customers realize measurable value from their investment in Corelight.

What You Will Do

Own customer success and retention, build strategic government relationships, demonstrate and validate customer value, drive renewals and identify growth opportunities, anticipate and mitigate customer risk, lead cross-functional account strategy, turn customer insights into action, and drive operational excellence.

Why It Might Be a Fit

You’ll have 3+ years of experience in Customer Success, Strategic Account Management, or a related customer-facing role within enterprise SaaS, cybersecurity, or complex technology environments, experience supporting U.S. Federal customers, and a working knowledge of cybersecurity, network security, or security operations.

Requirements

• 3+ years of experience in Customer Success, Strategic Account Management, or a related customer-facing role within enterprise SaaS, cybersecurity, or complex technology environments
• Experience supporting U.S. Federal customers, including civilian agencies, Department of Defense (DoD), or Intelligence Community organizations, with an understanding of government customer environments
• Demonstrated success managing complex customer relationships, driving retention, and identifying opportunities for account growth
• Understanding of federal procurement processes, contract vehicles, funding cycles, and the role of government contracting and channel partners
• Working knowledge of cybersecurity, network security, or security operations, with the credibility to engage technical stakeholders, agency leadership, and executive decision-makers
• Experience developing customer success plans, leading Executive Business Reviews, and using customer health, adoption, and engagement data to drive account strategy
• Strong communication, relationship-building, and cross-functional collaboration skills, with the judgment to navigate complex stakeholder environments, manage competing priorities, and drive results
• Proficiency with CRM and customer success platforms, with an interest in using data, automation, and AI to improve customer outcomes and operational efficiency
• Bachelor’s degree in a relevant field or equivalent practical work experience

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• 401k
• Equity
• Bonus/commission
• Paid holidays