Customer Operations Supervisor Order Management

Role Overview

Lead the Charlotte team that keeps customer orders accurate and on time before they are released to manufacturing. Coach and develop Order Management Specialists, resolve order discrepancies with customers, and drive measurable gains in order quality, speed, and customer experience.

What You Will Do

Lead and develop a team of Order Management Specialists, oversee daily order entry, track and act on team key performance indicators, and drive continuous improvement.

Why It Might Be a Fit

The ideal candidate has 3+ years of experience in order management, customer operations, customer service, or a related commercial role, and proficiency with Microsoft Office Suite.

Requirements

• Associate’s degree
• 3+ years of experience in order management, customer operations, customer service, or a related commercial role
• Experience working in a transactional environment
• Proficiency with Microsoft Office Suite

Benefits

• 100% company-paid pension benefit
• Matching contributions to 401(k) savings plan
• Medical, dental, vision insurance
• Paid parental leave
• Family building support
• Fitness program
• Company-paid life insurance
• Disability insurance
• Disease management programs
• Paid time off
• Employee Assistance Program (EAP)
• Recognition program