Inside Sales Coordinator – Level II

Role Overview

Supports customer facing sales force through the rhythm of sales; Lead to close. Executes and supports selected activities under limited supervision.

What You Will Do

Responds to customer enquiries, compiles budgetary quotes, schedules customer visits, receives and processes orders, and communicates order status to customer facing sales force.

Why It Might Be a Fit

The ideal candidate will be action-oriented, collaborative, and able to communicate effectively with customers and sales professionals.

Requirements

• Action oriented – Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Collaborates – Building partnerships and working collaboratively with others to meet shared objectives.
• Communicates effectively – Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Customer focus – Building strong customer relationships and delivering customer-centric solutions.
• Channel Awareness – Explains and contextualizes industry structure, dynamics, and path to market in order to advance organizational goals.
• Account Planning – Identifies objectives to drive execution of business and/or account strategy by reviewing the status relative to where it needs to be and enabling tracking of progress against targets.
• Adapts to target audience – Explains complex topics (significant technical data, subject matter expertise, etc.) in such a way that the target audience (e.g. sales professionals, customers, training vendors, etc.) can understand, retain, and use the information
• Integrates Customer Perspective – Incorporates an understanding of the customers’ perspective on our products and sales efforts to develop sales content that improves our ability to meet their needs and increase revenue.
• Sales Forecasting – Collects and assesses customer data from internal and external sources; compares against historical data to determine useful inputs and create a forecast of future consumption patterns.
• Sales Pipeline Management – Plans proactively for successful execution of account/territory-level sales strategies and plans based on current pipeline; evaluates pipeline health (size, contents, progress); adjusts sales strategy, plans, or high impact activities accordingly; as applicable coaches sellers in order to achieve sales objectives.
• Sense Making – Through a series of diagnostic and probing questions and research, develops and/or supports an intimate understanding of the customer needs, behaviors, and/or their buying journey. Synthesizes complex information from internal and external resources to deliver tailored solutions for the internal or external customer.
• Values differences – Recognizing the value that different perspectives and cultures bring to an organization.

Benefits

• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• 401(k) or retirement plan
• Paid time off
• Paid holidays
• Health insurance
• Employee assistance program