Senior Product Manager, Product Operations

Role Overview

The Senior Product Manager, Product Operations is a critical role connecting the Product organization to Service delivery, the SOC, Customer Success, and Support. You succeed when each process has a clear owner, a written workflow, and measures that show whether it works, and when what you learn from customer requests shows up in product priorities.

What You Will Do

Own the escalation process, detection tuning and hygiene for MDR customers, critical event response, enhancement ticket automation, roadmap requests, and decommission programs. Define processes, write requirements, prioritize automation, and track volume and outcomes.

Why It Might Be a Fit

You are a product manager first, treating an internal process as a product. You lead without authority, earn cooperation with clear plans, honest status, and follow-through. You use data to show what is working, and you can specify and prioritize automation with Engineering.

Requirements

• 5+ years in product management, product operations, or program management
• Experience writing requirements and prioritizing a backlog for internal, operational, or platform tools
• Experience designing and documenting workflows
• Experience leading cross-team programs without direct authority
• Comfort with workflow and ticketing tools
• Ability to work with operational data and build simple reports

Benefits

• Medical Insurance
• Life Insurance
• Retirement Match Program
• Hybrid Work Model
• Maternity & Paternity Leave
• Paid Time Off
• Bereavement & Volunteer Time
• Professional Development
• LinkedIn L&D Platform
• Mobile Phone Reimbursement