Manager, Product Operations Support – (Logistics, Rider)

We are looking for a Manager, Product Operations Support – (Logistics, Rider) to lead our Rider Product Support team in Logistics vertical, the operational link between regional markets and our core logistics products. This team is the first line of support for 70 countries relying on our Rider App, dispatch algorithms, workforce management system, and payments tools to run daily operations. The role requires a high level of technical skills, people management experience, and the ability to drive cross-functional alignment with product and engineering teams on process improvements.

Requirements

• 4+ years of experience in product operations, technical support, or product management at a technology company
• 2+ years of People management experience with a track record of driving team performance
• Technically solid – comfortable investigating product issues hands-on, reading system behavior, and engaging with engineers on root cause
• Strong communicator and stakeholder manager – able to work across operations, product, and engineering teams in a multi-market environment without losing clarity or momentum
• Exceptional prioritization under pressure, able to rapidly assess competing demands across markets, ticket types, and stakeholder urgency, and make clear, defensible calls on what gets handled first
• Process-driven by default: you spot inefficiencies, build structure around them, and make sure fixes stick
• Actively uses AI tools in your work today and thinks seriously about how to apply them to support workflows

Benefits

• 27 days holiday with an extra day on 2nd and 3rd year of service
• 1.000 € Educational Budget, Language Courses, Parental Support and access to the Udemy Business platform
• Health Checkups, Meditation, Gym & Bicycle Subsidy
• Employee Share Purchase Plan, Sabbatical Bank, Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan
• Digital Meal Vouchers, Food Vouchers, Corporate Discounts