Customer Success Manager (Digital Health & Pharmacy)

Role Overview

We’re hiring a Customer Success Manager to own a book of digital health and pharmacy accounts after they sign. This role doesn’t carry a quota, and you’ll be measured on retention, renewals, and volume growth from your accounts.

What You Will Do

You’ll own a book of accounts, be the main post-sale contact for a set of digital health and pharmacy customers, and agree on success criteria with each account and track them.

Why It Might Be a Fit

You’ll need to learn a complex domain quickly, and you’ll work closely with product and engineering. You’ll also have a clear path to a strategic book of accounts as we grow.

Requirements

• 3+ years in a post-sale, account-owning role (Customer Success, Account Management) with named accounts
• Outcomes you can point to. Renewals, saves, or growth on accounts you owned
• B2B experience. Your customers were companies
• Follow-through. You track what you owe people and close the loop without being chased
• Comfort with data. You can read a dashboard and explain what changed

Benefits

• Competitive base salary
• Meaningful early-stage equity
• Health, dental, and vision coverage
• 401k matching
• Flexible PTO