Customer Operations Associate

Role Overview

The Customer Operations Associate is responsible for minimizing Customers out-of-stocks enabled by proactive order management and strong customer facing, Commercial team, and Supply engagement. The role requires exceptional communication skills and the ability to prioritize and manage high volume of requests.

What You Will Do

The role involves ensuring consistent delivery of product from the Diageo warehouses to the customers, establishing and continuously improving business relationships with customers, and proactively addressing and communicating issues that might impact order entry.

Why It Might Be a Fit

The ideal candidate will have 2+ years of experience in customer service, supply chain planning or logistics roles within the Beverage alcohol industry or a fast-paced CPG company, and a degree or equivalent experience in supply chain, business management, or related fields.

Requirements

• 2+ years of experience in customer service, supply chain planning or logistics roles within the Beverage alcohol industry or a fast-paced CPG company
• Degree or equivalent experience in supply chain, business management, or related fields
• Experience in order management systems (preferably SAP) and MS Office Applications
• Strong written and verbal communication skills
• Ability to work independently and collaborate with internal and external customers across various levels of the organization
• Demonstrated ability to build strong customer relationships and manage customer expectations
• Validated analytical capabilities and problem-solving skills
• Bilingual (English/French) is an asset

Benefits

• Competitive Rewards and Benefits package
• Flexibility to manage wellbeing and balance priorities
• Recognition and value of performance