Account Manager

Role Overview

As an Account Manager at Digitail, you will own and grow relationships with our largest veterinary clinic groups after the sale. You will guide the onboarding of initial clinics, coordinate the rollout of subsequent locations, and act as the primary relationship owner for multi-location organizations.

What You Will Do

Build and maintain strong, trust-based relationships with multi-location veterinary groups, own the full customer lifecycle, lead onboarding and rollout of additional locations, drive adoption and usage, identify expansion opportunities, and own long-term account plans.

Why It Might Be a Fit

We are looking for someone with proven experience in Account Management, Customer Success, or Enterprise Customer roles within SaaS, strong stakeholder management skills, excellent organizational skills, and high technical aptitude.

Requirements

• Experience in or exposure to VetMed
• Proven experience in Account Management, Customer Success, or Enterprise Customer roles within SaaS
• Experience managing multi-location or enterprise customers with multiple stakeholders
• Experience coordinating onboarding, implementation, or rollout projects across multiple sites
• Strong stakeholder management skills and the ability to build credibility with both operational and executive contacts
• Excellent organizational skills with strong attention to detail and follow-through
• Ability to translate operational challenges into clear action plans and recommendations
• Comfortable working cross-functionally with onboarding, support, product, and sales teams
• High technical aptitude and ability to understand and explain software workflows clearly
• Strong problem-solving abilities and calmness in managing complex customer scenarios
• Passion for customer partnership and improving the veterinary industry through technology

Benefits

• PTO + Bank holidays
• Continuous learning and personal growth: $1,000 (USD) yearly budget for learning and growth opportunities
• Share options in the company