Customer Success Manager

Role Overview

The Customer Success Manager will own and develop a portfolio of strategic customer accounts, acting as a trusted advisor to key stakeholders. The role will drive customer satisfaction, retention, and growth by ensuring customers realise the full value of Digital Realty’s solutions while identifying opportunities to expand and strengthen long-term partnerships.

What You Will Do

The Customer Success Manager will build and nurture strong relationships with decision-makers and key customer stakeholders, lead regular business reviews, and drive customer adoption of Digital Realty’s solutions and services.

Why It Might Be a Fit

The ideal candidate will have 3 to 5 years of experience in Customer Success, Account Management, or another customer-facing commercial role, with a strong commercial acumen and ability to identify opportunities to drive customer value, retention, and business growth.

Requirements

• 3 to 5 years of experience in Customer Success, Account Management, Customer Experience, Service Management, or another customer-facing commercial role
• Proven experience managing and growing customer relationships within technology, telecommunications, cloud, managed services, colocation, or data centre environments
• Strong commercial acumen with the ability to identify opportunities to drive customer value, retention, and business growth
• Excellent communication and stakeholder management skills, with experience engaging executives and senior decision-makers
• Ability to understand customer business challenges and translate them into actionable solutions and strategic plans
• Experience managing customer reviews, contracts, service governance processes, and performance commitments
• Analytical mindset, capable of transforming data and insights into meaningful business recommendations
• Collaborative approach with the ability to influence cross-functional teams and drive customer-focused outcomes
• Fluent English (C1). French, Spanish, or Italian would be considered a strong advantage

Benefits

• Competitive salary
• Benefits package
• Opportunities for growth and development
• Collaborative and dynamic work environment
• Flexible working hours