Role Overview
As a Strategic Partner Manager, you will own and grow relationships with a portfolio of SMB restaurant partners, operating with a high degree of autonomy and strategic judgment. You’ll lead complex, high-impact partnerships focused on driving long-term growth, profitability, and retention for merchants on the DoorDash platform.
What You Will Do
You will own and grow strategic partnerships, lead advanced merchant strategy, operate autonomously, identify and mitigate risk, drive expansion and optimization, influence cross-functionally, represent the merchant internally, and elevate the team.
Why It Might Be a Fit
We’re excited about you because you have 4+ years of experience in account management, customer success, or post-sales roles with increasing scope and autonomy, a proven track record of driving measurable growth and retention, strong executive presence, and a deep understanding of the restaurant and hospitality industry.
Requirements
- 4+ years of experience in account management, customer success, or post-sales roles with increasing scope and autonomy
- Proven track record of driving measurable growth and retention across the majority of a book of business
- Strong executive presence with the ability to command a room, influence without authority, and deliver compelling presentations
- Deep understanding of the restaurant and hospitality industry, including merchant P&L and unit economics
- Advanced analytical skills, including maintaining complex spreadsheets and performing data analysis using tools such as Salesforce, Outreach, Tableau, or Sigma
- Strong knowledge of third-party delivery platforms, logistics, and multi-sided marketplaces
- Ability to synthesize data, industry trends, and merchant insights into clear, actionable recommendations
Benefits
- Paid time off
- Paid parental leave
- Wellness benefit
- Paid holidays
- Medical benefits
- Dental benefits
- Vision benefits
- Disability insurance
- Basic life insurance
- RRSP with employer match
- Mental health program
To apply for this job please visit job-boards.greenhouse.io.
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