Role Overview
As the Customer Success Manager for EUROPE, you will serve as a trusted advisor to our industrial clients throughout their journey with Dragos. You’ll play a pivotal role in driving adoption, ensuring satisfaction, and aligning our solutions with the customer’s operational and security goals.
What You Will Do
Serve as the primary post-sales point of contact for customers in the EUROPE region, drive successful onboarding, implementation, and adoption of Dragos solutions, and partner with customers to define success criteria and help them achieve measurable outcomes.
Why It Might Be a Fit
The ideal candidate will have 5+ years of experience in Customer Success, Account Management, or similar roles in cybersecurity, enterprise SaaS, or industrial sectors, and be comfortable working independently and across time zones in a remote-first environment.
Requirements
- 5+ years of experience in Customer Success, Account Management, or similar roles in cybersecurity, enterprise SaaS, or industrial sectors
- Familiarity with industrial control systems (ICS), OT security, or critical infrastructure environments is strongly preferred
- Proven ability to manage complex customer relationships and influence key stakeholders
- Experience working with EUROPE clients and understanding regional business practices and cultures
- Excellent communication, presentation, and relationship-building skills
Benefits
- Salary
- Competitive Equity Package
- Comprehensive Benefits Plan
To apply for this job please visit job-boards.greenhouse.io.
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