Customer Success Manager — Japanese & Korean Speaking

Role Overview

As a Customer Success Manager, you will own the post-sale customer strategy and relationship for a portfolio of customers, helping them realize measurable value from their investment while driving product adoption, retention, growth, and Net Revenue Retention (NRR).

What You Will Do

You will build strong relationships across customer organizations, take ownership of customer strategy, and proactively drive adoption, value realization, stakeholder engagement, retention, and growth. You will also develop strong technical fluency across the Dropbox platform and engage with IT administrators on product capabilities, security, configuration, integrations, governance, and customer workflows.

Why It Might Be a Fit

The successful candidate is results-driven, commercially minded, technically savvy, and customer-focused, with a willingness to develop the skills needed to own assigned customer renewals from 2027.

Requirements

• 4+ years of experience in B2B SaaS Customer Success, Account Management, Solutions Consulting, Professional Services, or a comparable customer-facing role
• Business and commercial acumen
• Technical aptitude and product curiosity
• Ability to build relationships across customer organizations
• Analytical and problem-solving skills
• A proactive self-starter who can ramp up quickly

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• 401(k) or retirement plan
• Paid holidays
• Paid time off
• Flexible work arrangements
• Professional development opportunities