Senior Customer Success Manager

We are seeking a Senior Customer Success Manager to ensure the success of Druva’s core Mid-market and SMB customers. The successful candidate will bring great organizational skills, product knowledge, and project management, as well as a high degree of empathy to ensure customer satisfaction with Druva’s services.

Requirements

• Advocate for and represent the voice of the customer internally
• Do technical reviews of customer infrastructure and make recommendations
• Work with account teams to plan and execute long-term account plans
• Develop and maintain long-term relationships with stakeholders
• Identify and mitigate risk in customer accounts
• Work cross-functionally to resolve customer business issues

Benefits

• Generous Paid Time Off
• 401k Matching
• Tuition Reimbursement