Customer Operations Specialist

Role Overview

The Customer Operations Specialist is a cross-functional role responsible for supporting internal sales operations, digital sales channels, and in-person customer engagement. This position serves as a central point of coordination across operations, sales, eCommerce, and marketing.

What You Will Do

Respond to inbound customer inquiries, process orders, support walk-in and phone-in customers, route opportunities, and contribute to the visual presentation and overall customer experience of the retail showroom.

Why It Might Be a Fit

This role requires strong customer service skills, the ability to manage multiple workflows simultaneously, and a proactive, problem-solving attitude.

Requirements

• Strong customer service mindset with professional communication skills
• Highly organized with ability to manage multiple workflows simultaneously
• Detail-oriented with strong accuracy in order and data processing
• Ability to troubleshoot issues and coordinate across teams
• Self-starter with a proactive, problem-solving attitude
• Ability to lift, carry or move objects up to 50 lbs
• Ability to bend, kneel, and reach as needed to perform daily tasks