Customer Success Manager

Role Overview

We are recruiting a Customer Success Manager to join a French software publisher in full growth. The goal is to develop globally and double revenue over the next five years. The company invests in its employees and values professional development and employee success.

What You Will Do

As a Customer Success Manager, you will establish and maintain strong relationships with customers, understand their needs, and guide them throughout integration, training, and continuous assistance processes. You will identify growth and additional sales opportunities within your customer portfolio.

Why It Might Be a Fit

The role requires a proven experience in a customer-facing role, excellent communication and interpersonal skills, and strong problem-solving skills. The company values diversity and equal opportunities, and all applications will be carefully examined.

Requirements

• proven experience in a customer-facing role
• excellent communication and interpersonal skills
• strong problem-solving skills
• ability to manage multiple priorities
• Master’s degree in computer science or equivalent
• at least 5 years of relevant experience
• fluency in English and French
• ITIL Foundation certification a plus

Benefits

• 16 days of RTT per year on a full-time basis
• family health plan taken over by EASYVISTA
• hybrid work mode
• SWILE card taken over by EASYVISTA at 60%
• enterprise savings plan
• retirement savings plan