Role Overview
As Head of Retention, you’ll own how we turn first-time diners into regulars, grow repeat transaction frequency and increase long-term customer value across Australia, the UK and New Zealand.
What You Will Do
You’ll lead an established lifecycle team and have real scope to shape the systems, experiments and product experiences that drive our next stage of growth.
Why It Might Be a Fit
We want someone who can diagnose the real problem, make a commercial call, mobilise the right people and deliver measurable impact.
Requirements
- A track record owning meaningful retention, engagement or customer growth outcomes in a scaled consumer business.
- Strong strategic and analytical thinking.
- Product-led instincts.
- Commercial confidence with incentives and trade-offs.
- High standards, pace and ownership.
- The ability to coach and develop great marketers, set clear accountability and scale a function without becoming its bottleneck.
Benefits
- Competitive salary
- Bonus/commission
- Stock options
- Dental insurance
- Vision insurance
- Health insurance
- Paid holidays
- Flexible working hours
- Relocation assistance
To apply for this job please visit jobs.workable.com.
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