Customer Experience Education Manager

Role Overview

The Customer Experience Education Manager will be responsible for implementing, monitoring, and continuously improving the customer and user experience of Educabot, accompanying the adoption processes of the different products and solutions, and ensuring a clear, consistent, and aligned experience with the organization’s pedagogical and technological proposal.

What You Will Do

Implementing the Customer Experience Educational Strategy, accompanying institutional clients in the use and adoption of Educabot solutions, working with various areas to ensure coherent and efficient user journeys, and detecting friction points and opportunities for improvement.

Why It Might Be a Fit

This role requires a strong understanding of customer experience, education, and technology, as well as excellent communication and collaboration skills.

Requirements

• Strong understanding of customer experience, education, and technology
• Excellent communication and collaboration skills

Benefits

• Day off on birthday
• Prepaid medicine
• Discount of 95% on English courses at the Cambridge Institute
• Work material
• Club of Benefits