Product Ops Specialist (Giant Robot Lab)

Role Overview

Play a part in Singapore’s vision to build a Smart Nation and embark on your meaningful journey to build tech for public good. Join GovTech to advance our mission and shape your future with us today!

What You Will Do

Run pilot intake, clear the path to real users, own the operational side of limited beta, instrument pilots, keep the lab’s context legible, build the lab’s internal tooling and automation, design the lab’s ways of working, hold the GovTech interfaces, prepare successful pilots for what comes next, notice when a pilot is drifting, run the lab’s own measurement, help new people and new teams get productive, experiment with the organisation itself.

Why It Might Be a Fit

You would rather build or automate an operation than administer one, and you reach for a script, a workflow or an agent before a recurring meeting. You are comfortable that the process does not exist yet and that part of your job is deciding how little of it we need. You enjoy the unglamorous blockers. Approvals, access, classification, procurement and support are where pilots quietly die, and you find it satisfying to kill those delays permanently rather than route around them each time.

Requirements

• Around 5 to 8 years in product operations, programme or product management, business operations, delivery or a similar role, in an environment where software actually shipped.
• Evidence you have built or materially changed how a team works, rather than maintained how it already worked.
• Comfort with data. You can get to the numbers yourself, through SQL, spreadsheets, a BI tool or an analytics stack, and you know the difference between a metric that drives a decision and one that decorates a report.
• Technical fluency sufficient to work closely with engineers: you can read a system diagram, follow a deployment, understand what an API or an integration implies, and automate your own work.
• Practical fluency with AI tools, including agentic ones such as Claude Code, Codex or equivalents, and interest in using them to replace operational toil.
• Clear writing. Much of this role is making a decision, a risk or a result legible to people who were not in the room.
• A track record of high agency: things that happened because you decided they should.
• Public sector experience, zero-to-one product environments, or having been the first operations hire somewhere are all strong pluses.

Benefits

• Leave benefits to meet your work-life needs
• Employee wellness programs
• Flexible work arrangements
• Market-competitive suite of perks