Product Ops Specialist (MOM)

Role Overview

The Product Ops Specialist will establish and manage operational systems, analytics infrastructure, launch processes, feedback loops, and delivery practices to support WorkPassConnect as a reliable and scalable platform for Work Pass Holders and MOM Producers.

What You Will Do

The role requires building and maintaining analytics infrastructure and automated dashboards, establishing and managing operational workflows, leading end-to-end launch readiness, and implementing feedback processes.

Why It Might Be a Fit

The ideal candidate will have 3–5 years of relevant experience in product operations, product management, business operations, digital service delivery, data analytics, or technology project delivery, with demonstrated experience supporting product teams through analytics, operational workflows, launch readiness, and feedback management.

Requirements

• 3–5 years of relevant experience in product operations, product management, business operations, digital service delivery, data analytics, or technology project delivery
• Bachelor’s degree in Computer Science, Information Technology, Engineering, Business Administration, Public Policy, or a related field
• experience building or maintaining dashboards, reporting workflows, and product analytics mechanisms
• ability to use data to monitor product performance, user behaviour, adoption, engagement, and operational health
• experience establishing operational processes for digital products or platforms
• experience coordinating cross-functional teams across product, engineering, design, data, operations, and business stakeholders
• experience managing launch readiness for new features or services
• experience consolidating user feedback, support data, research insights, and survey findings into actionable recommendations
• familiarity with product operations and collaboration tools such as JIRA, Confluence, dashboarding tools, survey tools, and product analytics tools
• understanding of Agile delivery, software development lifecycle, design thinking, and workflow automation practices

Benefits

• leave benefits to meet your work-life needs
• employee wellness programs
• flexible work arrangements
• market-competitive suite of perks