Customer Account Manager

Role Overview

The Customer Account Manager is responsible for proactive support and service to an assigned portfolio of small to medium-sized clients via telephone or email. The role includes account maintenance, growth, increased profitability, overall client satisfaction, and projects to identify opportunities to enhance the profitability of the client relationship.

What You Will Do

Understand and sell the whole card payment product suite, maintain awareness and knowledge of the business market, card payment industry, competitors and internal activities, follow up on each account with customers, and provide accurate reports on daily, weekly, monthly activity.

Why It Might Be a Fit

The role requires at least 2 years’ experience in a customer account management role in a sales driven environment, evidence of consistently hitting and overachieving revenue targets, and ability to prioritize and manage a large portfolio with a strong focus on retention and growing your book of business.

Requirements

• At least 2 years’ experience in a customer account management role in a sales driven environment
• Evidence of consistently hitting and overachieving revenue targets
• Ability to prioritize and manage a large portfolio with a strong focus on retention and growing your book of business
• Excellent time management and organisational skills
• Proven ability to develop and maintain relationships at all levels of a company
• Broad commercial and financial acumen and awareness of issues involved in negotiating and has ability to negotiate logically and constructively
• An influential and highly effective communicator (verbal/non-verbal/written) with strong interpersonal skills
• A team player able to work and support colleagues across a multinational organisation
• A willingness to accept change and the ability to maintain effectiveness in a changing environment
• Leaving Certificate or equivalent as standard

Benefits

• Market-competitive compensation package
• Performance-based incentives
• Inclusive equitable benefits
• Continuous development opportunities
• Employee recognition programs