Account Manager

Emperor is a leading, full service corporate communications agency seeking an Account Manager to support day-to-day client communication, project delivery, and account growth.

Requirements

• Support day-to-day client communication, ensuring clear, proactive updates and maintaining strong relationships with clients.
• Assist in the delivery of projects across multiple communication disciplines, ensuring that client needs and expectations are met effectively.
• Build trust with clients by being reliable, responsive, and detail-oriented, contributing to a positive client experience.
• Collaborate with more senior team members to develop and manage timelines, budgets, and project plans to ensure efficient project execution.
• Act as a point of contact for clients, ensuring consistent communication and a high-quality client experience.
• Support senior team members in managing day-to-day client requests, escalating when necessary to ensure client needs are met on time.
• Assist with developing and maintaining client project documentation, including agendas, contact reports, and timelines.
• Work closely with internal teams to ensure smooth project execution, helping to coordinate resources and resolve any issues that arise during the delivery process.
• Assist in preparing client proposals, cost estimates, and project plans under the guidance of senior team members.
• Help track and report on the performance of client campaigns, ensuring key deliverables are met and performance is documented accurately.
• Support the identification of new opportunities within existing client accounts, providing assistance in developing strategies for account growth.

Benefits

• Employee-owned
• Hybrid working
• Flexible working hours
• Fair and trust-based culture
• Good work and home balance