Customer Experience Manager

Role Overview

The Customer Experience Manager will lead the positioning and strategic roadmap for Ford Rewards, shaping the program’s growth and driving enterprise growth. They will work closely with internal and external partners to expand reach, relevance, and redemption value.

What You Will Do

Responsibilities include positioning the program for growth, finding new spaces for Rewards to play, mapping and managing the partnership strategy, bringing AI into the program, turning strategy into shipped capability, defining what gets built, delivering on enterprise priorities, keeping the Visa view, measuring what matters, and aligning across the enterprise.

Why It Might Be a Fit

The ideal candidate will have experience in customer experience management, loyalty programs, and strategic planning. They will be able to drive enterprise growth, work closely with cross-functional teams, and stay aware of enterprise opportunities.

Requirements

• Experience in customer experience management, loyalty programs, and strategic planning
• Ability to drive enterprise growth
• Strong communication and collaboration skills
• Ability to work closely with cross-functional teams

Benefits

• Competitive salary
• Opportunities for professional growth and development
• Collaborative and dynamic work environment