Customer Experience Specialist

Role Overview

The Customer Experience Specialist serves as an internal liaison between the Customer, the Customer Experience Account Manager (CXAM), Service Operations and Billing. The role is directly responsible for order accuracy and progression.

What You Will Do

Primary responsibilities include order creation, scheduling, follow-up, invoicing, and management, as well as internal customer experience and improvement opportunity management.

Why It Might Be a Fit

The ideal candidate will have strong communication, analytical, and organizational skills, proficiency in CRM Microsoft Office Suite, and willingness to travel up to 10%. Familiarity with regulatory frameworks and experience with ERP/company order processing systems are preferred qualifications.

Requirements

• Bachelor’s degree in business, Environmental Sciences, Marketing, or related field (or equivalent experience)
• Preferred 2+ years in customer service (order management) or other industry roles (5+ years with high school diploma)
• Strong communication, analytical, and organizational skills
• Proficiency in CRM Microsoft Office Suite
• Willingness to travel up to 10%
• Familiarity with regulatory frameworks such as RCRA, DOT, DEA, and OSHA
• Experience with ERP/company order processing systems (CORE, Preview, SPAK, Steriwise)

Benefits

• Paid time off policies
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Tuition reimbursement
• Paid volunteering
• 401(k) plan