Data Center Customer Operations Engineer III Osaka

Role Overview

Joining our operations team means being at the center of everything – maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities, and society.

What You Will Do

Reviews work order requests in the queue and responds to semi-routine work orders by adhering to commitment times, escalates and expedites orders to appropriate teams upon standard operating procedures, ensures adherence to commit times within standard operating procedures, and maintains detailed written records of all work activity.

Why It Might Be a Fit

Supports customer satisfaction with timely adherence to following semi-routine execution order requirements, delivers a high level of service and an excellent customer experience when interfacing with customers, and provides support with time expectations on new deployments and existing alterations, by following standard operating procedure guidelines.

Requirements

• Typically requires a high school diploma and proven years of equivalent work experience
• Japanese language proficiency (JLPT N1 equivalent or similar level)
• English language proficiency (ability to converse, read, and write)
• Ability to perform physical tasks (e.g., moving equipment)
• Ability to work in a team environment
• Experience in IT industry (help desk, infrastructure operations, etc.)
• Experience in data center or facilities operations
• Experience in support center or operations
• Experience in sales or customer-facing roles
• English language proficiency (ability to converse, read, and write)

Benefits

• Competitive salary
• Opportunities for career growth and development
• Collaborative and dynamic work environment
• Flexible work arrangements (shift work, etc.)
• Paid time off and holidays
• Health insurance
• Retirement plan
• Employee stock purchase plan
• Professional development opportunities
• Mental health counseling
• Death and bereavement benefits
• Marriage and childbirth benefits
• Other benefits (e.g., employee discounts, etc.)