Customer Success Manager

Role Overview

The Customer Success Manager will have a critical role in building lasting partnerships with enterprise customers and helping them realize greater value from their EnlivenHealth solutions. This role is focused on existing customers, with responsibility for customer retention, adoption, relationship development, and identifying opportunities to expand solution use.

What You Will Do

As a Customer Success Manager, you will own strategic relationships with enterprise customers, drive customer retention and growth, establish a regular customer engagement cadence, and serve as a consultative partner to help customers understand how they can use their existing EnlivenHealth solutions more effectively.

Why It Might Be a Fit

You are a relationship-oriented customer success professional who is comfortable working with complex enterprise customers and multiple internal stakeholders. You combine strong customer advocacy with commercial awareness, understanding that successful customer relationships should lead to adoption, retention, measurable value, and opportunities for growth.

Requirements

• Associate Degree or equivalent experience
• 3+ years in a Customer Success, Relationship Management, Account Management, or similar role
• Experience working in a pharmacy, pharmacy operations, or related pharmacy environment

Benefits

• 80,000 base earning
• 70K variable incentives
• Dental insurance
• Vision insurance
• PTO
• Retirement
• Learning budget
• Parental leave
• Wellness
• Visa/relocation support
• Remote flexibility
• Stipends
• Bonus/commission