Marketing Analyst Medior

Role Overview

FedEx is looking for a Marketing Analyst Medior to join the team in Kraków. The role involves providing support to customers with account-related issues, troubleshooting technical problems, and communicating with clients and international teams.

What You Will Do

The responsibilities include providing support to customers, troubleshooting technical problems, applying manual fixes, and communicating with clients and international teams.

Why It Might Be a Fit

The ideal candidate will have strong problem-solving and communication skills, fluency in English and French, and previous experience in customer service, preferably in a technical environment.

Requirements

• Fluency in English and French (min. B2)
• Previous experience in customer service, preferably in a technical environment
• Willingness to understand how JSON files, SQL queries, and databases work
• Strong problem-solving and communication skills
• Ability to work effectively in cross-functional teams

Benefits

• Employment contract
• Hybrid work model (1–2 days per week from the office)
• Rich benefits package (private medical care, life insurance, sports cards, meal vouchers)
• Occasional gift cards