Customer Success Manager – Fidelity Private Shares

Role Overview

Fidelity Private Shares is looking for a Customer Success Manager to join their team, helping clients navigate the platform, understanding their business goals, and ensuring a smooth renewal process.

What You Will Do

The successful candidate will have 3-5 years of experience working in customer success or account management, with expertise in working with executive contacts, securing renewals, and creating customer education and engagement plans.

Why It Might Be a Fit

The team member will possess excellent communication and relationship management skills, a passion for helping clients, and an eagerness to create FPS evangelists.

Requirements

• 3-5 years of experience working in customer success or account management
• Excellent communication and relationship management skills
• Passion for helping clients
• Eagerness to create FPS evangelists