Sales Operations Associate

Company Description

It’s more than just water. It’s FIJI Water. Since 1996, FIJI Water has embodied what it means to be Earth’s Finest Water®. Sold in more than 60 countries. FIJI Water is known for its iconic square bottle and unique mineral profile.

Our FIJI Water team has an exciting opportunity for a Sales Operations Associate to join our growing organization. The Sales Operations team plays a critical role in setting our sales team up for success by delivering insights, reporting, and essential operational support. In this role, you will partner closely with Retail and On-Premise Account Owners to provide customized support for each account. The position is highly financial, data driven, and requires strong relationship management skills.

This position will be based at our West Los Angeles, CA office. We work a hybrid schedule with an in-office requirement Monday-Wednesday and the option to work remotely on Thursday and Friday.

Job Description

• Full lifecycle management of promotional plans in our trade promotion management system (TPM)
  • Regular status and activity calls with Sales Account Executives
  • Promotional plan entry, rework, and edits
  • Validate volume forecast adjustments
  • Pricing discrepancies
  • Deduction and invoice resolution
• Manage customer portal requirements including:
  • Customer portal entry and deal management
  • Complete and submit sales administration forms including new item forms, cost change forms, and more
  • Promotional contracts
• Create and communicate promotional sell sheets
• Maintain comprehensive Standard Operating Procedures for assigned regions and customers
• Partner with sales, FP&A, and accounting to support, train on, and optimize our TPM platform
• Oversee promotional spending activity by working with internal and external parties
• Investigate customer deductions and resolve short/outstanding customer payments
• Provide support to Sales Account Executives on key account updates and strategic changes during business unit sales planning meetings
• Maintain organized archive of all work and manage applicable supporting documentation in company shared drives and customer portals
• Identify tactical sales administration implications for changing business conditions and rapidly execute solutions
• Attend up to 5 sales/team meetings per year (minimal overnight travel required)

Qualifications

• 1-3 years of experience in sales operations or account management preferred
• Proficiency with Microsoft Excel
• Ability to cultivate critical relationships and perform in a fast-paced, cross-functional environment
• A highly detailed individual with a critical eye for accuracy
• Experience with clear verbal and written communication to efficiently share information
• An inquisitive problem solver and creative thinker who is comfortable utilizing analytical and quantitative skills
• A collaborative individual that feels comfortable working with a team but has the ability to work independently with strong time management and organization skills
• Experience with DemandTec a plus
• Experience with VIP/iDig a plus
• Strong appreciation for The Wonderful Company values and culture, especially related to health and wellness

Pay Range

$28-31/hour and may include a discretionary bonus. Final compensation will be dependent upon skills & experience.

Additional Information

• Thriving Wellness Community: Access to top-notch medical coverage comprehensive vision and dental plans, and a 401k with match eligibility to secure your financial future and including:
  • 24/7 online physician consultations
  • Virtual mental health resources
  • Life coaching
  • Engaging employee community groups
  • Cash rewards for healthy habits and fitness reimbursements
  • Library of on-demand fitness videos
• Career Advancement Opportunities: Unlock your potential with clear paths for career progression and internal mobility across our diverse family of brands and business units
• Focused Learning and Development: Grow as a leader with our dedicated Learning and Organizational Development department, offering extensive resources like People Manager and leadership training, webinars, and eLearning courses
• Empowering Mentorship Program: Connect with colleagues through our company-wide mentorship program to share goals, overcome challenges, and drive your career forward
• Continuous Improvement Training: Participate in training that empowers all employees to learn and implement concepts that drive significant, positive change in the workplace
• Building a Healthy Society: To date, our co-Founders Lynda and Stewart Resnick, through their foundations and The Wonderful Company, have invested more than $2.5 billion in education, health and wellness, community development, and sustainability initiatives across California’s Central Valley, Fiji, and the world. In 2025, Wonderful ranked as #1 in PEOPLE’s “100 Companies That Care” list and was named one of Fortune magazine’s 100 Best Companies to Work For
• Giving Back to the Community: Make a difference with Wonderful Giving, allowing you to allocate company-provided funds to up to three charities of your choice, and join Wonderful Neighbor to contribute to group service projects within our local communities