Customer Experience Manager

Role Overview

The Customer Experience Manager is responsible for ensuring all crew members are providing excellent customer service, leading front-end operations, and maintaining store cleanliness. They will also perform store manager duties in the absence of the store manager and partner with the store leadership team in merchandising procedures.

What You Will Do

The responsibilities of this role include training crew members on customer service, leading the store to achieve customer service score goals, and performing store manager duties. You will also be responsible for maintaining the store’s cleanliness and performing store maintenance.

Why It Might Be a Fit

This role requires excellent verbal and written communication skills, the ability to multi-task, and creative thinking. You will also need to maintain composure under pressure and be able to work a flexible schedule.

Requirements

• High School Graduate or equivalent
• College experience preferred
• Minimum 2 years of management experience
• Excellent verbal and written communication skills
• Ability to multi-task
• Creative thinking
• Ability to maintain composure under pressure

Benefits

• health coverage
• financial and personal wellness support