Customer Experience Manager

Role Overview

The Customer Experience Manager is responsible for ensuring all crew members are providing a WOW experience to customers, leading the store to achieve customer service score goals, and performing store manager duties in their absence.

What You Will Do

The Customer Experience Manager will train crew members on customer service, lead front end operations, and perform store maintenance, including taking out garbage, sweeping, and cleaning bathrooms.

Why It Might Be a Fit

This role requires excellent verbal and written communication skills, ability to multi-task, and creative thinking. The ideal candidate will be able to maintain composure under pressure and work a flexible schedule.

Requirements

• High School Graduate or equivalent
• College experience preferred
• Minimum 2 years of management experience
• Excellent verbal and written communication skills
• Ability to multi-task
• Creative thinking
• Ability to maintain composure under pressure

Benefits

• health coverage
• financial and personal wellness
• Dental insurance
• Vision insurance
• 401(k) plan
• Paid time off
• Paid holidays