Customer Experience Manager

On Site Full TimeGastonia, North Carolina, United StatesFive Below

Role Overview

Lead a team to provide exceptional customer service, maintain store cleanliness, and achieve customer service score goals. Partner with store manager to recruit, train, and develop crew members. Responsible for front-end operations, merchandising, and store maintenance.

What You Will Do

Ensure customer satisfaction through personal contact, train crew on customer service, lead front-end operations, and maintain store cleanliness.

Why It Might Be a Fit

Requires excellent communication skills, ability to multi-task, and creative thinking. Must be able to maintain composure under pressure and work a flexible schedule.

Requirements

  • High School Graduate or equivalent
  • College experience preferred
  • Minimum 2 years of management experience
  • Excellent verbal and written communication skills
  • Ability to multi-task
  • Creative thinking
  • Ability to maintain composure under pressure

Benefits

  • health coverage
  • financial and personal wellness
  • reasonable accommodations for individuals with disabilities

To apply for this job please visit fivebelow.wd1.myworkdayjobs.com.


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