Customer Experience Manager

Role Overview

The Customer Experience Manager ensures all crew members are providing excellent customer service, trains the crew on customer service, and leads the store to achieve customer service score goals. They are also responsible for front-end operations, store cleanliness, and performing store manager duties in their absence.

What You Will Do

The Customer Experience Manager will train the crew on the B.E.S.T. customer service experience, ensure front-end merchandising meets brand standards, and perform store manager duties in their absence.

Why It Might Be a Fit

The ideal candidate will have 2+ years of management experience, excellent communication skills, and the ability to multi-task and maintain composure under pressure.

Requirements

• High School Graduate or equivalent
• College experience preferred
• Minimum 2 years of management experience
• Excellent verbal and written communication skills
• Ability to multi-task
• Creative thinking
• Ability to maintain composure under pressure

Benefits

• Health coverage
• Financial support
• Personal wellness support