Customer Experience Manager

Role Overview

The Customer Experience Manager is responsible for ensuring all crew members are providing excellent customer service, leading front-end operations, and maintaining store cleanliness. They will also be responsible for performing store manager duties in their absence and partnering with the store manager to recruit, train, and develop crew members.

What You Will Do

The Customer Experience Manager will ensure that all crew members are trained on the B.E.S.T. customer service experience, lead their assigned store to achieve and maintain customer service score goals, and perform store maintenance including taking out garbage, sweeping, and cleaning bathrooms.

Why It Might Be a Fit

The ideal candidate will have excellent verbal and written communication skills, the ability to multi-task, and the ability to maintain composure under pressure. They will also be able to work a flexible schedule and be able to perform all essential job functions in compliance with applicable federal, state, and local laws.

Requirements

• High School Graduate or equivalent
• College experience preferred
• Minimum 2 years of management experience
• Excellent verbal and written communication skills
• Ability to multi-task
• Creative thinking
• Ability to maintain composure under pressure

Benefits

• Dental insurance
• Vision insurance
• Health coverage
• Financial wellness
• Personal wellness