Customer Success Manager

Role Overview

We’re hiring a Customer Success Manager to be the connective tissue between us and our customers, sitting right at the center of one of the fastest-moving stories in AI right now. Working shoulder to shoulder with a founding team that moves fast and never sits still, you’ll get to onboard and scale accounts, drive real adoption and outcomes, and run the playbooks and processes that make Flai the standard for AI in this industry.

What You Will Do

Own onboarding and rollout, drive adoption and outcomes, be the quarterback for your customers, run the operating cadence, handle escalations, follow the playbook, and help sharpen it.

Why It Might Be a Fit

This is about as early as it gets: real traction, customers who genuinely love the product, and investors who’ve backed some of the best companies in the world betting big on us.

Requirements

• Proven Customer Success Execution
• Early-Stage Experience
• Sharp Communication
• Operational Discipline
• Customer Obsessed
• High Ownership
• Excited to Be Early

Benefits

• OTE ($85K-$135K)
• Equity
• Full benefits (medical, dental, vision)
• Flexible PTO