Technical Account Manager FED (TAM)

Role Overview

Forward Networks is looking for an experienced Technical Account Manager (TAM) to act as a trusted advisor and partner to customers, ensuring they maximize value from our solutions while maintaining high satisfaction and retention.

What You Will Do

The TAM will develop and maintain strong, long-term relationships with customers, drive customer success, and align our technology with customers’ business goals.

Why It Might Be a Fit

This role is ideal for someone passionate about building strong customer relationships, understanding customer business needs, and ensuring success through technology.

Requirements

• Bachelor’s degree in business, Information Technology, or a related field, or equivalent practical experience
• 5+ years of experience in a technical account management, customer success, or similar role within the technology industry, preferably with SaaS solutions
• Strong understanding of how technology can solve business challenges and the ability to articulate this value to customers
• Proven track record of building and managing customer relationships, driving product adoption, and delivering customer success
• Excellent communication, presentation, and interpersonal skills with the ability to engage with stakeholders at all levels
• Experience with CRM and customer success tools, as well as familiarity with data analysis methods for monitoring customer health
• Problem-solving mindset, proactive approach, and the ability to work independently and collaboratively in a fast-paced environment
• TS/ SCI with a CI Poly or greater

Benefits

• On-Target Cash Earnings between $240,000-$270,000 per year