Customer Experience Advisor

Role Overview

Join us as a Customer Experience Advisor, where every interaction matters. As the voice and face of Freebridge, you’ll be the champion our customers deserve; taking ownership of every enquiry, exceeding expectations, and delivering a consistently outstanding service that makes a real difference to the people and communities we serve.

What You Will Do

Take responsibility for truly listening to what customers want and need in every interaction, working autonomously within an agreed framework to meet those needs and deliver an exceptional experience.

Why It Might Be a Fit

We are looking for someone who has a basic knowledge of building and property components, and how they relate to the services we deliver to our customers, and experience of working with a diverse range of customers in a fast-paced environment, delivering a consistently high standard of service.

Requirements

• A basic knowledge of building and property components, and how they relate to the services we deliver to our customers
• Proven experience of working with a diverse range of customers in a fast-paced environment, delivering a consistently high standard of service
• Experience of diagnosing and triaging service requests, with the ability to capture, interpret, and act on information accurately and efficiently
• Excellent communication and collaboration skills, with the ability to build effective relationships, inspire those around them, and work as part of a team to deliver outstanding outcomes
• A natural problem-solving approach, with a positive, can-do attitude and the ability to get to the root cause of issues quickly and find practical, customer-focused solutions

Benefits

• Annual Salary of £30,913.38
• Generous Holiday Leave: 25 days holiday, plus bank holidays, increasing to 30 days after 5 years of service
• Exclusive Employee Discounts: Access amazing deals through our Reward Gateway
• Comprehensive Leave Policies: Enjoy 6 months full pay for maternity leave and 2 weeks full pay for paternity leave
• Health and Wellbeing Support: Access physio and counselling services, along with an employee assistance programme
• Charitable Leave: One day per year to volunteer for a cause you care about
• Discounted Gym Membership: Stay fit with discounted membership at Alive Leisure
• Pension Scheme: A great pension scheme with generous employer contributions (up to 12%)