Front is the customer operations platform built for B2B complexity, keeping every team, tool, and customer conversation in sync so companies can scale without losing connection. As a Senior Customer Success Manager, you will be the primary post-sale partner for a portfolio of B2B customers, driving successful renewals through proactive planning, forecasting, and negotiation.
Requirements
- 3-5 years in Customer Success or a similar client-facing role in a B2B SaaS environment
- Proven experience owning renewals and retention metrics
- Strong commercial instincts and comfort leading contract conversations
- Ability to interpret usage data and translate it into action
- Excellent communication and stakeholder management skills
- Highly organized with strong attention to detail
Benefits
- Competitive salary
- Private health insurance
- Paid parental leave
- Flexible time off policy
- Mental health support
- Family planning support
- Lifestyle Stipend ($100 per month)
- Wellness Days
- Winter Break
To apply for this job please visit jobs.ashbyhq.com.
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