Customer Success Manager – Fuze Health

Role Overview

Fuze Health is seeking a strategic, client-facing leader to manage complex enterprise relationships while also owning the strategy and execution of quality improvement programs. The role requires a deep understanding of NCQA and CMS quality measures, technical expertise, and strong communication and interpersonal skills.

What You Will Do

Key responsibilities include leading and managing trusted enterprise relationships, overseeing the complex customer lifecycle, providing consultative leadership, and driving cross-functional alignment to integrate client success initiatives with overall company growth and financial performance.

Why It Might Be a Fit

The ideal candidate will have a proven track record managing complex healthcare client relationships, experience with quality measure lifecycle management, and a strong analytical mindset to identify trends and inform executive decision-making.

Requirements

• Bachelor’s degree
• 5+ years of experience in Healthcare Operations or Customer Success
• 3+ years leading HEDIS, STARS, population health, or quality improvement programs
• Proven success in complex healthcare client management
• Deep understanding of NCQA and CMS quality measures
• Strong technical expertise or aptitude for understanding and troubleshooting complex systems and applications
• Superb communication and interpersonal skills
• Strategic thinker with a customer-centric approach
• Strong analytical mindset, with proficiency in data analysis and problem-solving

Benefits

• Dental insurance
• Vision insurance
• Multiple group medical plans to choose from
• 401(k) retirement savings plan
• Group life insurance
• Accidental death and dismemberment (AD&D) insurance
• Flexible spending account (FSA) and health savings account (HSA)
• Commuter benefits
• Employer-paid short-term (STD) and long-term disability (LTD) insurance
• Supplemental insurance plans (spouse life insurance, legal insurance, employee assistance program, home health testing kits, and fertility medication discount program)
• Flexible vacation time
• Accrued paid sick time
• 10 paid holidays
• 2 floating holidays for full-time non-exempt employees
• 8 weeks of paid parental leave for eligible employees
• Additional paid weeks for the birthing parent
• 4 weeks paid caregiver leave
• Lifestyle Spending Account allowance each month