Customer Account Manager

We’re looking for motivated, engaged people to help make everyone’s journeys better. Reporting to the General Manager for the unit, the Manager, Ops, Customer Service is responsible for supporting the operational unit with meeting customer requirements and needs.

Requirements

• Agrees on performance expectations with the commercial team
• Approves specialty orders, uplifts, and responsible for invoice accuracy and timelines
• Ensures supply chain/purchasing has current up to date data and support purchasing requirements
• Ensures that all processes and procedures related to specific flights are completed, quality standards are met, and additional revenue opportunities documented on invoice
• Communicates the customer goals and represents the customer interests to the local GGI team
• Reports to the GM and or Account Director, providing regular input on all account activity, including service status and call reports on a weekly basis

Benefits

• Paid time off
• 401k, with company match
• Company sponsored life insurance
• Medical, dental, vision plans
• Voluntary short-term/long-term disability insurance
• Voluntary life, accident, and hospital plans
• Employee Assistance Program
• Commuter benefits
• Employee Discounts
• Weekly pay for union employees
• Free hot healthy meals for unit operations roles