Customer Experience Lead

Role Overview

The Customer Experience Lead serves as a senior technical and leadership resource for the Customer Experience team, helping team members navigate complex customer needs, strengthening product and process knowledge, and supporting consistent execution across the department.

What You Will Do

In this role, you will balance your own customer responsibilities with coaching, training, problem solving, process improvement, and cross-functional collaboration.

Why It Might Be a Fit

The ideal candidate will have a proven ability to provide guidance and coaching to team members, advanced technical knowledge across multiple product lines, and the ability to balance individual workload with coaching/team responsibilities.

Requirements

• Proven ability to provide guidance and coaching to team members
• Advanced technical knowledge across multiple product lines
• Proficient and professional in interpersonal, written and verbal communication skills related to problem resolution, process improvement, and instruction
• Ability to balance individual workload with coaching/team responsibilities
• Displays a high aptitude for change and is a positive influence on team dynamics
• Manages team escalations internally and externally to achieve positive resolution

Benefits

• Health Insurance Premium for Employee-Only Coverage
• 4% Retirement Match with Profit Sharing
• Generous Paid Time Off (Vacation, Holiday, Parental, Volunteer, and Sick)
• Dental, Vision, Disability and Life Insurance
• Get Paid Weekly
• Use of Company Owned Resort in Hayward, WI
• Tuition Reimbursement Program