Customer Success Manager – Secret Clearance – 100% Remote

Role Overview

As a Customer Success Manager, you will be responsible for advocating, supporting, and facilitating activities to ensure a positive experience for solution clients and end-users during implementation, solution delivery, and operations of hosted customer applications.

What You Will Do

You will work day-to-day with internal and external customers and stakeholders, providing expert guidance, scheduling and integration support, and advocating for the customer to help ensure their positive experience.

Why It Might Be a Fit

You will help clients take full advantage of program offerings and maximize business growth opportunities, establish and manage positive business relationships with customers, and develop or support development for products such as plans, processes, reports, briefs, training material, user guides.

Requirements

• Bachelor’s Degree
• Minimum of an active Secret security clearance level
• 8+ years of related experience
• Experience and proven track record supporting IT customers as part of an enterprise environment
• Familiarization with DoW customers and work environments
• Highly organized and able to multi-task
• Excellent communication and interpersonal skills
• Self-driven and proactive nature

Benefits

• Comprehensive benefits and wellness packages
• 401K with company match
• Competitive pay and paid time off
• Full flex work weeks
• Paid time off plans
• Paid parental, military, bereavement, and jury duty leave
• Short and long-term disability benefits
• Life, accidental death and dismemberment, personal accident, critical illness, and business travel and accident insurance