Sales Operations Manager

What you’ll do

• You take responsibility as a Key User for mapping and further developing our sales processes in the system landscape.
• As the central contact person for the Sales department, you coordinate inquiries, requirements and improvement suggestions regarding our user systems and coordinate these with internal IT and other interfaces.
• You continuously develop our ERP and CRM processes and ensure efficient support of sales operations.
• Adjustments to program configurations, database queries and reports are part of your tasks, as is the management of user rights in the department.
• You conduct training and workshops for our users and create appropriate documentation.
• Together with the relevant interfaces, you ensure the documentation and implementation of audits according to ISO 9001 and update the relevant processes.
• You further develop sales-internal reporting formats, checklists and standards and ensure their successful implementation in daily operations.
• You support the department in implementing internal regulations, for example in the area of data protection, and ensure their consideration in the relevant processes.
• You represent the interests of the Sales department in the operations team and actively bring the sales requirements into the further development of our systems.
• As an innovation driver, you identify digitalization potential and develop suitable solutions together with the relevant interfaces.

What you bring

• A successfully completed commercial apprenticeship or university degree, for example in Business Informatics or Business Administration
• At least five years of relevant professional experience, ideally with experience in Microsoft Dynamics or as a Key User of a CRM or ERP system
• Good knowledge of project management and a pronounced affinity for digitalization topics
• A pronounced understanding of processes as well as analytical thinking ability
• A structured, independent and solution-oriented working method
• Communication skills and enjoyment of working with different departments
• Enjoyment of supporting users, conveying knowledge and actively accompanying change processes
• Negotiation-level German language skills in word and writing (at least C1), good English language skills are desirable

What we offer

• Comprehensive onboarding by experienced colleagues, a great team and appreciation at all levels
• Exciting perspectives in a company with a stable core business and great growth potential
• Flexible working hours and the option to work remotely
• A company that welcomes the dogs of its employees
• Individual development opportunities and our career program “career sprint” as entry into specialist or management career paths
• Joint company events, discounted use of sports and health facilities as well as fruit and beverages
• Occupational pension provision
• Is sustainable mobility important to you? Us too! We reimburse your public transport ticket, support e-charging stations at your home and offer various jobrad models
• Compatibility of work and family through a company daycare center and child vacation care as well as support in the area of emergency child care