Technical Support Specialist, Sales Operations

Role Overview

The Sales Operations Technical Support Specialist provides technical support to internal and external users within a designated region, troubleshooting, researching, and resolving website, digital platform, and online service issues escalated by sales teams and customers.

What You Will Do

Provide daily internal support for Sales & Service teams globally via Salesforce Case and Request, provide weekly external support for RIBU, execute Market Freeze requests, and handle GDPR requests.

Why It Might Be a Fit

The role requires strong technical troubleshooting skills, ability to prioritize and manage multiple support requests, and effective communication skills to explain technical concepts to both technical and non-technical users.

Requirements

• Minimum of 3 years relevant work experience
• Experience working in a regional environment with wider global impact and network
• Demonstrated experience utilizing Salesforce Case and Request objects
• Advanced knowledge of Mac and Windows operating systems
• Strong technical troubleshooting skills
• Proficiency in handling digital media assets
• Working knowledge of digital content workflows and content editing tools
• Proficiency with Adobe Photoshop and related tools
• Strong working knowledge of Microsoft Office applications

Benefits

• Medical, dental, vision
• 401(k) match
• Paid company holidays and time off
• Paid parental leave
• Employee Stock Purchase Plan
• Learning experiences
• Employee Resource Groups
• Global morale events and local gatherings