Senior Customer Success Manager

Role Overview

The Senior Customer Success Manager will own the relationship with Gladia’s most strategic customers, ensuring they succeed at every step of their journey. This role involves building a Customer Success structure, providing day-to-day support, and driving customer outcomes through close collaboration with Sales, Support, Product, and Engineering teams.

What You Will Do

Key responsibilities include building a Customer Success structure, setting up and improving CS playbooks, onboarding new accounts, running regular check-ins, and proactively supporting customers to drive adoption and remove friction.

Why It Might Be a Fit

The ideal candidate will be obsessed with customer value, satisfaction, and retention, with 4-7+ years of experience in Customer Success or Technical Account Management, and a proven track record of driving measurable value for strategic or enterprise customers.

Requirements

• 4–7+ years in Customer Success or Technical Account Management
• Previous experience with an API-first or developer-facing product
• Excellent communicator
• Organized, autonomous, and process-driven
• Fluent English; French is a plus

Benefits

• Base salary: €50K to €75K
• Hybrid work from Paris offices
• Lunch vouchers (approx. 200€/month)
• Allowance for sports activities (360€/year)
• Allowance for workstation adaptation (300€)
• Health insurance (100% coverage) and pension contract
• Flexible vacation policy