Enterprise Customer Success Manager

Role Overview

As an Enterprise Customer Success Manager, you’ll play a critical role in guiding our clients through their journey with Harvey, and help define the future of work at top enterprises and leading Law Firms.

What You Will Do

Strategic Implementation, Training & Enablement, Client Relationship Management, Success Metrics Management, Advocacy and Engagement, Customer Health Monitoring, Feedback Loop

Why It Might Be a Fit

Experienced professionals with a background in Enterprise SaaS, legal (big law) or top tier management consulting firms and direct experience managing large-scale technology projects. Results driven candidates who are able to ruthlessly prioritize competing tasks and demanding customers seamlessly.

Requirements

• Experienced professionals with a background in Enterprise SaaS, legal (big law) or top tier management consulting firms and direct experience managing large-scale technology projects.
• Excellent communication and strategic planning skills, capable of influencing stakeholders at various levels.
• Results driven candidates who are able to ruthlessly prioritize competing tasks and demanding customers seamlessly.
• Team players described as committed, collaborative and proactive with a team-first mentality.

Benefits

• Chance to be at the forefront of AI technology and innovation
• Opportunity to contribute to the growth and direction of our rapidly-evolving Customer Success program
• Collaborative work environment that promotes growth, learning, and development