Bilingual Sales Operations Service Agent (Spanish or Mandarin/Cantonese)

Role Overview

The Sales Operations Service Agent is responsible for supporting the Sales Operations Service Center by ensuring that brokers/agents and their uplines receive exceptional customer service. The Sales Operations Service Agent fields phone and written inquiries from Brokers/Agents and their uplines. This role demonstrates the highest standard of quality service, commitment, and courtesy in dealing with both internal and external customers.

What You Will Do

Provides high quality on-line and telephone assistance to all customers including brokers/agent and their uplines, resolves inquiries and issues relating to all aspects of broker/agent business, and makes recommendations to management concerning problems, problem trends, and process improvement.

Why It Might Be a Fit

The ideal candidate will have experience providing quality service across a broad range of business topics, telephonic customer service experience, and conflict resolution experience.

Requirements

• High school diploma or GED from an accredited institution
• Experience providing quality service across a broad range of business topics
• Telephonic customer service experience including handling of escalated calls

Benefits

• Medical, dental, and vision coverage
• Incentive and recognition programs
• Life insurance
• 401k contributions