Customer Success Manager

Role Overview

Join Healthie’s Customer Success team in making a meaningful impact on healthcare accessibility and innovation through our AI-native, HIPAA-compliant platform. As a Customer Success Manager, you will be responsible for building strategic relationships with healthcare executives, practice managers, and clinical champions, and creating and executing success plans to track clinical KPIs and operational metrics.

What You Will Do

You will be responsible for building strategic relationships with healthcare executives, practice managers, and clinical champions, creating and executing success plans, identifying expansion opportunities, and diagnosing operational inefficiencies.

Why It Might Be a Fit

You will have the opportunity to drive measurable revenue and customer health improvements, build meaningful healthcare partnerships, and serve as the voice of healthcare within our organization.

Requirements

• 3+ years in customer-facing roles with proven customer success expertise
• ideally in healthcare, healthtech, or high growth SaaS technology companies
• demonstrated track record managing complex books of business, including key accounts and at-risk clients
• measurable success in client health, retention, growth, and referenceability
• advanced practitioner who takes a consultative approach to maximize client value
• mastering product positioning and best practices to influence stakeholders toward optimal outcomes
• ability to drive successful executive meetings and quarterly business reviews independently
• excellent communicator with expert presentation skills
• ability to break down complex subjects for healthcare leaders from practice managers to C-suite executives
• ability to work autonomously on large, complex accounts and serve as a mentor to junior teammates
• advanced domain knowledge of company operations and user workflows
• experience in technical implementations including APIs, integrations, and platform configurations
• strong understanding of business delivery models and operational nuances
• healthcare/healthtech experience strongly preferred

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• 401(k) match
• Paid time off
• Paid holidays
• Flexible work arrangements
• Professional development opportunities