Customer Experience & Automation Specialist

Role Overview

Healthy Kids Programs is seeking a Customer Experience & Automation Specialist to support families through the enrollment process while helping us improve and streamline the systems behind it. This role combines customer service, family enrollment, technology, and process improvement.

What You Will Do

Serve as a primary point of contact for prospective and enrolled families through phone and email, guide families through registration, enrollment, and required documentation, and track subsidy-related registration progress.

Why It Might Be a Fit

We’re looking for someone who enjoys working with people and improving the way things get done, comfortable learning new technology, paying attention to details, and looking for practical solutions to everyday challenges.

Requirements

• Experience in customer service, administrative support, registration, enrollment, or another client-facing operations role.
• Excellent written and verbal communication skills.
• Strong attention to detail and accuracy.
• Comfortable learning and using digital systems and technology platforms.
• Effective time management and ability to manage multiple priorities.
• Team-oriented mindset with flexibility and adaptability.
• High school diploma or equivalent.

Benefits

• Employer-paid childcare for children enrolled in our program on the days and during the hours you work
• Telehealth, vision, and dental coverage
• 401(k) for eligible employees
• Paid sick time
• On-demand pay
• Professional development and career advancement opportunities